The J. Peterman Company Reviews

J Peterman used the pandemic as a reason to avoid honoring any returns from their customers. I had just sent back $800 worth of items. Never got a response from them again—I've requested to be removed from their mailing list.

Without a doubt, J Peterman has turned into the absolute worst online shopping experience out there! Their product descriptions and images just don’t cut it. The folks in customer service are as clueless as a deer in headlights, only knowing what’s printed in the catalog. For example, they couldn’t even provide the inseam length for a pair of trousers. But the real kicker? Getting a refund is nearly impossible. After a month of going back and forth with them, I threw in the towel and had to dispute the charge with Visa. When I mentioned this to their team, they acted like it was just another day at the office. It seems like that’s the only way to actually get your money back.

This online store is just terrible. The product descriptions and images leave a lot to be desired. For example, if you're curious about the inseam of some pants, good luck with that. They have no clue! Plus, returning items is a nightmare. After a month of waiting and dealing with their customer service, I ended up having to dispute the charge with Visa.

I bought a dress that was on sale, and when I made the purchase, there was no mention of it being a final sale. The quality of the dress was subpar, nothing like the JPeterman I remember from back in the day. I tried to return it, but he flat out refused. I even asked for an exchange or a gift card, but again, it was a no, with a half-hearted apology. This dress was a total letdown, not at all resembling the picture online. Honestly, you could find a better dress at Walmart!

Just a heads up for other shoppers!

JoAnn Henry
Indiana

The packaging was really bad, and the item got messed up when I opened it (the inner wrap was stuck to the outer one). They turned down my return without even thinking about their mistake, and I've been a loyal customer with no issues before this. Given the quality and uniqueness this brand claims to have, they are a total letdown, and I won't be shopping with them again. Make sure to warn your pals not to get taken by these guys.

I sent back an item and they confirmed they got it on 2/28/23. Still waiting on my refund. They keep saying it’s being processed. Honestly, I’m starting to think they might be going under again.

I've bought a bunch of nice stuff from this company over the years, and the quality and uniqueness are top-notch. However, after being a loyal customer for so long, I got an item where the inner packaging was stuck to the outer one, leading to damage when I opened it. When I reached out to customer service, they turned down my request for an exchange, even though it was clearly their mistake. It didn't matter that I had spent a good amount with them over the years or that the flimsy packaging was at fault. I say, steer clear of this company because they ditch loyal customers with a one-size-fits-all policy.

I ordered 11 shirts and paid for the full amount. Then, a tiny package showed up. Inside were just 2 shirts. Was it a partial shipment or a back order? Nope. The packing list clearly stated that 11 shirts were sent, so I kept the little envelope. I called the company to inquire about the missing shirts. They said no. How about swapping for different shirts? Nope again. This has got to be some of the worst customer service I've ever dealt with. Peterman strikes again? Off to the sunset, perhaps.

I've got an order that they keep saying is on its way. After a handful of calls to their support line, which honestly sounds like it's coming from a college dorm or a bar, I've heard three different explanations. 1. They messed up my card info. - That ain't gonna work for me since I can see the charge. 2. Their 'System' was down. 3. Usually, it takes about a week for things to get sorted.

This was for a digital gift card. If they can't handle that in under a week, then how can anyone expect to get their clothes on time?

The customer support was just awful. They said my return was approved, but it turned into a total mess. Even with tracking showing it was delivered almost three weeks back using their label, they wouldn’t admit to getting my return via UPS. To top it off, they denied my refund and straight up told me to deal with my credit card company.

I used to shop at J. Peterman back in the day (we're talking decades), and I recently thought I'd give them another shot by ordering a couple of 2-packs of their 'Military Tee'. Sadly, the items didn't match the pictures in the online catalog at all (and not in a good way, if you ask me). When I reached out to Customer Service, I got a 'Sorry, but tough luck' response and then just silence. Plus, J. Peterman doesn't cover return shipping from Canada! On top of that, they don't handle prepaid taxes, so I'd be stuck with the USP fees and duties myself. Long story short, it's just not worth the hassle or the cost to send anything back from Canada. With these two major issues, I'm done with J. Peterman!

Years back, I picked up a flannel sleep shirt in size XL. It was the coziest, thickest, and softest sleep shirt ever! I decided to grab a backup in a different shade, this time opting for a larger size - XXL. What I got was incredibly thin and scratchy, and it was way smaller than the XL I had from before. The sleeves barely reach my wrists, and I'm only 5'7" and weigh 150 lbs. The XXL should've been roomy on me compared to my old one. I paid over $100 for this piece of junk! I thought about returning it, but customer service informed me it would take at least 30 days from when they got it back to process a refund. Plus, I'd have to cover return shipping and a restocking fee. I won't be buying from JPeterman again.

I’ve been a customer for 25 years and ran into a problem with misleading advertising. They marketed a shirt as a Madras Shirt, but it really isn’t, since Madras is usually recognized as the fabric type. They were actually talking about the place in India, funny enough, but that Madras is said mah draws. Every person I talked to called the shirt Madras. They got my point but refused to accept the shirts back since they had already been washed.

I was totally surprised to discover them online! The descriptions are still as funny as Seinfeld. Now, let’s talk about the clothes. I recently got two dresses and a cardigan, and I couldn't be happier. The dresses feature princess seams, are made from quality natural fibers, and are fully lined. I had nearly lost hope in finding reasonably priced clothing that meets high standards. The cardigan is tailored perfectly for a woman's shape: snug across the shoulders and back, with plenty of fabric to flow over the bust. A good cut really changes everything; sharp lines can make you appear taller and shed 20 pounds off your look. If you doubt me, just order a dress from J Peterman and find out for yourself.

Update on Jan 26, 2023: If I could give another 5 Stars, I absolutely would! I needed a copy of my receipt but couldn’t log into the JPeterman site. I reached out to customer service online, and within a few hours, they texted me a link to my receipt. Their service is outstanding, and I’m thrilled with the quality!

Five weeks back, I placed an order for around 7 items totaling $330.55. I've made countless calls, but they’ve led to nothing. Each time I call, I get a different excuse, but the reality is they won’t ship my stuff or refund my card. Now, I’m disputing the charge with my bank. Currently, I’m stuck on hold with Peterman, hoping to talk to a supervisor. Honestly, I doubt anyone will pick up, and I really wish I had read reviews before making my purchase.